|
The Act applies to all suppliers of goods or services to consumers in trade, whether
the suppliers be individuals or companies. The supply
may be by way of sale, gift, exchange, lease, hire or hire purchase. The Consumer
Guarantees Act does not apply to commercial
or industrial goods and services.
In respect of goods, the Act provides consumers with
specific guarantees regarding acceptable quality, fitness for purpose, title, price,
repairs, and spare parts, correspondence with sample and correspondence with
description.
In respect of services, the Act provides consumers with specific guarantees regarding
reasonable skill and care, fitness for purpose, time of completion and price. Where
any of the guarantees are breached, consumers have remedies under the Act against
both suppliers and manufacturers. Even where a customer has purchased goods from
a supplier, they will still have rights against the manufacturer.
Where guarantees have not been complied with, the supplier may be required to
replace the product or refund the purchase price.
This course is for all businesses who deal with the public and particularly those
selling goods or providing services must understand the effect of the Act and the
consequences of non-compliance.
LESSONS
Lesson 1 > Introduction to the Consumer Guarantees Act 1993
Lesson 2 > Guarantees in Respect of Goods
Lesson 3 > Guarantees in Respect of Services
Lesson 4 > Remedies
|
